Terms and Conditions

CUSTOMER TERMS AND CONDITIONS

Customers:

  • By joining Innovate Logistics, you the customer, accept the Terms and Conditions.
  • Customers will only be added to the database if approved.
  • We reserve the right to remove customers should we suspect wrong doing.

Refund Policy:

 -Shipments must be delivered as per the agreed shipment request.

- In the event of a delay, customer may be liable for a refund.

-Continued non delivery as per shipment agreement will result in a review by Innovate Logistics to reserve the right to remove the Service Provider.

Damages:

- Service Provider will take full responsibility when item is collected and delivered.

- In the event of any damages – Service Provider is liable for damages

- Service Provider will act under the conduct of the South African National Transport and Logistic Laws

 
TERMS AND CONDITIONS

Last updated: 1 May 2020

1. Contractual Relationship

These Terms of Use (“Terms”) govern the access or use by you, a customer, from within South Africa of the App, websites, products and services.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Innovate Logistics.

If you do not agree to these Terms, you may not access or use the Services.

These Terms expressly supersede prior agreements or arrangements with you and Innovate Logistics.

Innovate Logistics may terminate these Terms or any Services should you not agree to the Agreement.

 

Innovate Logistics may amend the Terms related to the Services. Amendments will be effective upon Innovate Logistics posting of updated Terms at this location. Your access or use of the Services, constitutes your consent to be bound by the Terms, as amended.

 

Our collection and use of personal information in connection with the Services is as provided in Innovate Logistics Privacy Policy located in this Terms and Conditions.

 

2. The Services

The Services constitute a technology platform that enables users of Innovate Logistics Mobile App and website. This service is to arrange and schedule transportation or logistics of goods and service (As catalogued on the App and Website) with independent Service Providers.

 

YOU ACKNOWLEDGE THAT INNOVATE LOGISTICS DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES AS A TRANSPORTATION CARRIER.

ALL TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY SERVICE PROVIDERS.

 

 

 

 

Restrictions.

You may not: (i) remove any copyright, trademark or proprietary services as provided in the Applications.  

 
Provision of the Services.

 

The Innovate Logistics Application is available on the Apple App Store and Google Play Store.

The catalogue of range of services is available on the Applications.

 

Ownership.

The Services and all rights therein are and shall remain Innovate Logistics property or reference in any manner; Innovate Logistics company names, logos, product and service names, trademarks or services marks or those of Innovate Logistics licensors.

 

3. Your Use of the Services

 
User Accounts.

 

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account. You must be at least 18 years of age. Account registration requires you to submit to Innovate Logistics certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (credit or debit card).

 You agree to maintain accurate, complete, and up-to-date information in your Account.

Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times.

 

Text Messaging.

 

By creating an Account, you agree that the Services may send you text (SMS) messages as part of the normal business operation of your use of the Services.

 
Network Access and Devices.

 

You are responsible for obtaining the data network access necessary to use the Services.

 

4. Payment

You understand that use of the Services may result in charges to you for the services or goods you receive from a Service Provider.

 

 After you have received services or goods obtained through your use of the Service, Innovate Logistics will facilitate your payment of the applicable Charges to the Service Provider.

 

Charges will include a fee for Innovate Logistics as a facilitator.

Charges paid by you are final and non-refundable

All Charges are due immediately and payment will be facilitated by Innovate Logistics using the preferred payment method.

If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, no service will be rendered.

As between you and Innovate Logistics, Innovate Logistics reserves the right to establish, remove and/or revise fees for any or all good or services obtained through the use of the Service Provider at any time.

You may elect to cancel your request for services or goods from the Service Provider at any time prior to the acceptance of the shipment and payment.

 

This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience.

 

5. Disclaimers; Limitation of Liability; Indemnity.

 

DISCLAIMER.

 

YOU ACKNOWLEDGE THAT INNOVATE LOGISTICS DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES AS A TRANSPORTATION CARRIER.

ALL TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY SERVICE PROVIDERS.

LIMITATION OF LIABILITY.

 

INNOVATE LOGISTICS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE. INNOVATE LOGISTICS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND THE SERVICE PROVIDER, EVEN IF INNOVATE LOGISTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

INNOVATE LOGISTICS SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND INNOVATE LOGISTICS REASONABLE CONTROL.

 

INNOVATE LOGISTICS SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS OR LOGISTICS SERVICES WITH SERVICE PROVIDERS, BUT YOU AGREE THAT INNOVATE LOGISTICS HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES.

 

Indemnity.

You agree to indemnify and hold Innovate Logistics and its officers, directors and employees harmless from any and all claims.

 

  1. Governing Law

 

This Agreement shall be exclusively governed by and construed in accordance with the laws of The Republic of South Africa.

Any dispute, conflict or controversy, with or relating to this Agreement, including those relating to its validity, its construction or its enforceability, shall be submitted to mediation council that’s acceptable to both parties. If  the event   that such dispute has not been    settled    within    sixty (60) days after a Request for Mediation, the parties will escalate the matter to an independent party for arbitration.

  1. Validity of agreement.

This agreement must be accepted in it’s entirety by the Customer. Any unilateral changes by the Customer will render this agreement invalid.

 

 By clicking “I accept” or signing below, Customer expressly acknowledges that Customer has read, understood, and taken steps to thoughtfully consider the consequences of this Agreement. Customer agrees to be bound by the terms and conditions of this Agreement. Customer is legally competent to enter into this Agreement with Innovate Logistics.

 

PRIVACY STATEMENT

This applies to both User and Service Provider

 

Data information and collection:

All information you provide Innovate Logistics with is kept confidential and used exclusively for the Application administration and will not be released without your consent.

 

Location information:

Innovate Logistics may collect your precise location information through GPS technology and/or Wi Fi only when using the Innovate Logistics App.

 

Transaction information:

Innovate Logistics collects your details of your requested service, including category selection, collection and delivery information, distance travelled, amount charged and accepted.

 

Calls and text messages:

Innovate Logistics may call or text you.

Service Provider can call their accepted customer’s number.

Customer can call accepted Service Provider’s number.

 

The use of information:

All information collected is used strictly for the service of the Innovate Logistics App and Web platform. It enables transport and deliveries to occur, facilitate payments, and perform operations necessary to provide our service, troubleshoot software bugs, operational issues, data testing and analysis, and to monitor usage.

 

Support:

Direct your questions, additional feedback, or any other requests to info@innovatelogistics.co.za

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