FAQ

CUSTOMER

Innovate Logistics is a South African company that is designed to remove the inefficiency in the transport and logistic sector by connecting customers and service providers in the best way possible through mobile and web based application.
For mobile applications, Innovate Logistics can be accessed via the Apple App
Store and Google Play Store.
For web base access, log on to www.innovatelogistics.co.za
You can do so on the App and on the website.
All service providers meet the South African Transport & Logistic certification and criteria laid down by Innovate Logistics and each service rendered is rated by the customer which is reviewed by Innovate Logistics to improve service.
Service providers, in keeping with the South African Transport & Logistic laws and regulations, have automobile and cargo insurance; however, should you have specific insurance needs, please tick the ‘insurance’ box when completing your shipment detail and you will be contacted.
Yes; customers will get a list of quotations from service providers and the customer can select the service provider of their choice.
All payments are done with debit or credit cards via the safe and secure platform – ‘I-Pay’.
No; the selected service provider is committed to the price tendered and is accepted at the quoted rate.
Yes; based on the tender of service providers, the customer is free to select the service provider of their choice for each shipment.
The customer supplies the Bill of Lading on the App. The driver representing the service provider acknowledges receipt.
Once the shipment is complete, rate the service from 1 to 5. Additional comments are welcomed. Feedback may be sent to info@innovatelogistics.co.za.

SERVICE PROVIDER

Innovate Logistics is a South African company that is designed to remove the inefficiency in the transport and logistic sector by connecting customers and service providers in the best way possible through mobile and web based application.
Service providers that are officially registered businesses with a valid tax number, meet the South African Transport & Logistic certification criteria, and criteria laid down by Innovate Logistics. If application is approved, service providers will immediately be registered on Innovate Logistics database and qualify to tender for business.
No; all pre-qualified service providers are free to join.
You can do so on the App and on the website.
Every job for which you have successfully tendered will be paid out to you - net of commissions due to Innovate Logistics.
Within 7 days’, post successful delivery as verified by the customer.
The customer supplies the Bill of Lading on the App. The driver representing the service provider acknowledges receipt.

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